Refund policy

Return and Refund Policy

Digital downloads

All sales of digital products are final. Because these items are delivered instantly and cannot be returned, we do not offer refunds once a file has been downloaded or a download link has been accessed.

If your file is corrupted, won't open, or you received the wrong item, contact us within 14 days of purchase and we'll replace it or issue a refund.

Print-on-demand products

Our physical items are printed individually after you order, so we can't accept returns for change of mind, incorrect size selection, or ordering the wrong item. Please review size charts and product details before purchasing.

If your item arrives damaged, defective, or is not what you ordered, contact us within 30 days of delivery with your order number and photos of the item and packaging. We'll send a replacement or issue a full refund, and you won't need to ship the item back.

Order changes and cancellations

Contact us within 24 hours of ordering to change or cancel. Once production begins we can no longer modify the order.

Lost or undelivered packages

If tracking shows delivered but you haven't received your order, check with your carrier and neighbors first, then contact us within 2 days and we'll help resolve it.

Refunds

Approved refunds are issued to your original payment method within [5–10] business days. Original shipping charges are non-refundable except where the error was ours.

Contact

support@driftandthreads.comwe respond within 2 business days.